Laatst bijgewerkt: 2026-08-31
De Engelse tekst hieronder is de bindende versie van deze voorwaarden; deze notitie is een service.
Combora (the “Service”) is a Shopify application operated by Marcos David Álvarez, sole trader (“autónomo”) registered in Spain, NIF NIE Z1519816G (EU VAT / IVA intracomunitario: ESZ1519816G), Ronda da Carme 6, 27004 Lugo, España (“we”, “us”, the “Operator”). You can reach us at support@combora.app.
These terms are a business-to-business agreement. By installing or using Combora you confirm that you act in the course of a business (as a merchant operating a Shopify store), not as a consumer, and that you accept these terms on behalf of that business. If you do not accept them, do not install or use the Service.
You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to accept these terms on behalf of your business.
Combora lets you configure product bundles, discounts and promotional offers, computes the corresponding discounts through Shopify Functions inside Shopify's checkout, and renders optional storefront widgets. The Service calculates and applies the offers YOU configure: it does not decide your prices, your margins, or your promotions.
You remain the seller of record for everything sold in your store. Combora is a tool; the commercial decisions expressed through it are yours.
You are responsible for: (a) the configuration of every offer you publish (products, quantities, prices, discount values, schedules and eligibility); (b) the resulting selling prices, including offers that intentionally or unintentionally result in heavily discounted or free items; (c) compliance with the price-indication and consumer-protection rules that apply to your store and your customers (including, where applicable, the EU “Omnibus” price-announcement rules); (d) taxes on your sales; (e) the interaction of Combora's offers with discounts created outside Combora (Shopify native discounts, discount codes, other apps), which is governed by Shopify's discount-combination rules, not by us; (f) testing every offer — every bundle, quantity break, gift-with-purchase or other promotion you configure — in your own store, using the test mode the Service provides for exactly that purpose, before making it public or live; and (g) understanding that no third-party app, including this one, can guarantee identical behavior across every theme, catalog and combination of other apps: your theme, your other installed apps and your product catalog can each affect how an offer renders or performs, which is why testing each offer in your own store before publishing it is a condition of use, not a suggestion. You are not on your own while you do it: if anything about how an offer looks or behaves in your store is unclear, or you are unsure how to test a specific case, contact us and we will help you work through it — testing is something only you can do in your own store, but figuring out how does not have to be.
You will not, and will not permit anyone else to: (a) use the Service for any unlawful, fraudulent or deceptive purpose, including configuring offers intended to mislead shoppers about price or availability; (b) attempt to reverse-engineer, decompile or circumvent the Service's technical protections, or access it by any means other than the interfaces we provide; (c) probe, scan, scrape or overload our infrastructure or APIs beyond ordinary use of the Service; or (d) use your account to process data on behalf of, or resell the Service to, a business that is not your own.
A breach of this clause is a breach of these terms, and we may suspend or terminate the Service for the store involved (see Term and termination).
The Service runs on Shopify's platform and depends on Shopify's APIs, Shopify Functions, checkout, billing and app-distribution infrastructure. We do not control Shopify. Changes, limitations, outages or decisions by Shopify may affect or interrupt the Service, and Shopify — not us — computes and charges the final checkout totals produced by the discounts the Service configures.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
Complex software can contain errors. We invest heavily in preventing pricing errors (automated golden-fixture testing, bit-for-bit parity between the pricing engine and the deployed discount function, invariant checks), but no software vendor can exclude them entirely — which is why clauses 8 and 9 exist.
Every store runs a different theme, product catalog and combination of other apps, and we cannot inspect or certify all of them in advance. This is why clause 3(f)–(g) makes testing each offer in your own store — before you make it public or live — your responsibility: it is the most effective safeguard against a store-specific issue, and the one you control directly.
We do not commit to a specific service level or uptime. Note that the discount logic of offers you have already published executes inside Shopify's own checkout infrastructure: published offers keep working within Shopify even while our web application is unavailable. The administration interface (creating and editing offers) may be temporarily unavailable without affecting already-published offers.
If you detect an incorrect discount or price caused by the Service, you must stop using the affected offer (unpublish it) and report the issue to us promptly so we can correct it. We may unpublish or suspend an offer — or, in serious cases, the Service for your store — where we reasonably believe it is mispricing.
Your primary remedies for a defect in the Service are the correction of the defect and, where fees were paid, a credit or refund under clause 13. Clause 9 caps everything else.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE OR GOODWILL; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (i) THE FEES YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (ii) ONE HUNDRED US DOLLARS (USD 100).
Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for willful misconduct (dolo), gross negligence, fraud, or death or personal injury caused by negligence.
You will indemnify us against third-party claims to the extent they arise from (a) the offers and prices you configured and published, or (b) your breach of the price-indication or consumer-protection rules that apply to your sales. This indemnity is deliberately narrow: it covers your commercial decisions, not defects of the Service itself.
The Service, its code, design and documentation are and remain our property (or that of our licensors). You receive a non-exclusive, non-transferable right to use the Service for your store while these terms are in force. The data you configure (your bundles, copy, images) remains yours; you grant us the license needed to operate the Service on it.
These terms apply while the app is installed on your store. Uninstalling the app ends them. Published discounts stop applying, storefront widgets disappear with the app's blocks, and Shopify's privacy webhooks trigger the erasure of your store's data from our systems within 48 hours of Shopify's shop-redaction request. We may terminate or suspend the Service for a store that breaches these terms or abuses the Service, with notice where reasonably possible.
Paid plans are billed by Shopify through Shopify's Managed Pricing — you pay Shopify, on your Shopify invoice, at the prices shown on the app listing and in the app. Plan changes take effect through Shopify's subscription flow.
Refunds are issued through Shopify's app-credit mechanism and decided by us case by case, within the limits Shopify's tooling imposes on developers. If a defect of the Service caused you to be charged for a period in which the Service materially failed, contact us — a credit for the affected period is the normal outcome.
Stores admitted to the founding program keep the features they have free of charge for as long as Combora is offered as a product, as described on our pricing page. A founding slot that becomes free is not reassigned. The founding benefit attaches to the store it was granted to and is not transferable.
Our privacy policy (linked in the footer) describes what we process and what we deliberately do not collect. We implement Shopify's mandatory privacy webhooks. Where data-protection law requires a data-processing agreement between us and your business, our Data Processing Agreement (linked in the footer) sets out those terms.
Neither party is liable for a failure caused by events beyond its reasonable control, including failures or decisions of Shopify, hosting, database or email-delivery providers, internet infrastructure, or governmental action.
These terms are governed by the laws of Spain. Any dispute arising from them is submitted to the courts of the Operator's domicile in Spain, without prejudice to mandatory rules of jurisdiction that provide otherwise. Before starting proceedings, the parties will attempt to resolve the dispute in good faith for thirty (30) days.
18.1 These terms, together with the privacy policy and the Data Processing Agreement, are the entire agreement between us regarding the Service. 18.2 If a clause is held invalid, the rest remains in force. 18.3 You may not assign these terms without our consent; we may assign them as part of a transfer of the Service. 18.4 We may update these terms; material changes will be announced in the app or by email with reasonable notice, and continued use after the notice period constitutes acceptance. 18.5 The English text of these terms is the only binding version; translations of this page, where offered, are a courtesy.
Vragen over deze voorwaarden? Schrijf naar support@combora.app.